Every child will have their own EBT card to access Summer EBT Benefits. The card that is used to access Summer EBT food benefits will become your child's permanent Summer EBT card for each year they are eligible.
If a household used any of their 2024 Summer EBT benefit, their 2025 benefit will be loaded onto their existing card, and they will NOT be mailed a new card.
If a household requested a replacement card for 2024 Summer EBT, their 2025 benefit will be loaded onto their existing card, and they will NOT be mailed a new card.
Children who were eligible for Summer EBT benefits in 2024 but did not use their benefit and children who are new to the program will receive a new Summer EBT benefit card in the mail for 2025.
Cardholders can use the ebtEDGE online portal to manage their EBT card.
The ebtEdge mobile app can be downloaded for free on your mobile device through the or .
Replace a Summer EBT Card
You should only request a replacement Summer EBT card when you no longer have the EBT card that your Summer EBT food benefits were issued to.
Ordering a replacement card will not result in receiving your child's Summer EBT food benefits faster. In some cases, it may delay access to your child's benefits.
You can call the EBT customer service call center and order a replacement Summer EBT card:
- If the card was either lost, damaged, or stolen
- If you previously created a PIN
- Agency: New York State Office of Temporary and Disability Assistance
- Division: Electronic Benefit Transfer (EBT) Customer Service
- Phone Number: (888) 328-6399
- Business Hours: 24 hours, 7 days a week
- Staff is available at all times through the automated phone system.
If you did not previously create a PIN, or if you do not remember it, you must call the Summer EBT Helpline at to request a replacement card.
- Agency: New York State Office of Temporary and Disability Assistance
- Division: Summer-EBT Food Benefit Helpline
- Phone Number: (833) 452-0096
- Business Hours: Monday - Friday: 8:30 AM - 8 PM; Saturday: 9 AM - 3 PM
- Automated information is available 24/7.